I have a love/hate relationship with Wal-Mart. Mostly hate. 90% of all the times I have gone have been irritating, annoying or simply awful experiences. I do all I can to avoid going to Wal-Mart.
BUT I have figured out the 2 ways to enjoy the savings of Wal-Mart without the hassle of dealing with unpleasant customer service workers.
1) NEVER go to a Wal-Mart inside the perimeter. ESPECIALLY the one on Howell Mill. Just don’t.
2) Shop Wal-Mart online. They have free site-to-store shipping! Again, do NOT pick up your purchase inside the perimeter. I have my reasons.
For example, we stopped by Wal-Mart this evening to pick up our puppy’s Christmas present (an imitation cherry wood dog bowl/feeder with storage bin). We waited at Customer Service for about 20 minutes (Gripe #1: Why is there always a line at Wal-Mart customer service?! It was 9:00pm!) We were then informed we would need to go to the back to the “Site-to-Store” pickup location. Again, we waited for another 30 minutes until someone came to help us. (Gripe #2: The “alert an associate” button DOES NOT WORK. It lies and tells you that someone will be with you momentarily. We waited for 30 minutes and when someone finally sauntered to the back, they looked surprised that we were standing there! They then casually “alerted an associate” to help us. GUH!)
The only redeeming fact about this entire experience is the adorable feeder with storage that we picked up for Lola. It was only $35 as opposed to others we’ve seen for $100-$150.
Next time I will just have it shipped to my house.
